My name is Wendy Jones and I run WJ Cleaning Company. My journey started in 2013 when I suddenly and unexpectedly became a single mum. At the time, I was a stay-at-home mum who volunteered in my son’s school. It was a very traumatic time for both myself and my son and the will to survive kicked in. So, I got a job as a teaching assistant and set up an ironing service which meant I could work at home and care for my son.
My ironing customers started asking for cleaning services as they knew my standards were high. As my son got older, I took on more cleaning work. I loved working in school but soon realised I could not progress, so I looked at taking on a staff member to help with the cleaning and the rapidly-increasing number of customers.
I put a note up on Facebook asking who could help me grow and employ staff and up popped Jane Binnion! Before I knew it, I was pitching my business ideas (along with nine other startups) to a group of 10 business people in front of an audience who had paid to watch. I was lucky enough to get the opportunity to work with a business coach and marketing coach for six months, which gave me the confidence to leave my ‘proper’ job and run the business full time.
I also undertook the Bloom and Grow programme with Jane and The Growing Club, which gave me the foundations and confidence I needed to grow. Since then, my business has grown, albeit in an up-and-down kind of way, but Jane and The Growing Club have been there when I needed them, whether that is just to let off steam in the drop-in or do one of the many workshops around subjects like social media and marketing etc. I was able to sell my house to buy somewhere larger with my mum so she can help with childcare and I can help her which further strengthened my foundations to concentrate on the business.
At the beginning of this year, we had just started cleaning for a large business in Carnforth, as well as all the residential properties we still did. I had a team of around four people who I could offer regular employment to, alongside a couple of self-employed cleaners who helped out when needed.
Like millions of others, I was then halted in my tracks by the global pandemic. My overwhelming thoughts were with my staff. As a result of the timings I was not able to furlough any of them, which was a disaster. I had one cleaner stranded in Kartoum and another who had to shield.
Residential cleaning was not viable and we could not work from home. Again, all through this, The Growing Club and mentor were there for advice and support, having quickly made all their services available online.
My son has additional needs and was being home-schooled and my mum was in the clinically extremely vulnerable group. Left with no alternative, I paused the business.
However, I had had a taste of what things could be like running a business and managing and training a team, and I am confident I will do it again. Customers are coming back but unfortunately, the large commercial clean has stopped for the foreseeable future.
I have spent time training and getting to understand exactly how this pandemic will change the cleaning industry. I feel passionate about providing good employment and training to a workforce who have largely been seen as ‘unskilled.’ Effective commercial cleaning is going to be a vital part of the economy’s recovery. It has made me all the more determined to provide a high-quality, effective cleaning service alongside great employment opportunities for staff.
The cleaning industry is very supportive of one another and I have formed relationships with wonderful people and businesses across the world. This pandemic has made us all think and prioritise what is important for us and our businesses. The Growing Club is one of those things that I would have been lost without, both before and during this unprecedented time.
I am looking forward to recruiting more staff, training and supporting businesses as they open up to this new world – none of which would have been achievable without The Growing Club and the wonderful people I have met through it. We will shortly become a limited company, ready for growth again. We are very lucky in Lancashire to have this invaluable resource!
Catch up on Jane Binnion’s Radio Lancashire interview, recorded on the 23 June 2020, where she talked with Brett Davison about COVID-19 and the negative impacts on women in business, creating a further gender imbalance.
When coronavirus hit, we were unable to continue with our training programme in our usual face-to-face delivery, in small groups. However, we have continued to work from our homes and we adapted quickly to the lockdown situation, delivering all of our programmes online within a week, with additional programmes added to our offering. As we received the government small business grant, we prioritised to keep going, paying the team and ensuring we were around to support the many women we work with.
The Institute for Fiscal Studies (IFS) conducted their Quarterly Labour Force Survey and found that women and young people (under 25s) were more likely to be disproportionately impacted by the COVID-19 pandemic, with long-term economic consequences for these groups. This, they believe, is due to the groups being more likely to hold employment in areas that have been forced to close down due to the pandemic and social distancing requirements, like restaurants and hotels for example.
And the UN has also issued a warning of the global COVID-19 crisis increasing inequalities for women. The UN’s senior gender adviser, Nahla Valji, said:
“There is no single society where we’ve achieved equality between men and women, and so this pandemic is being layered on top of existing inequalities, and it’s exacerbating those inequalities.”
We surveyed women within our network, on the impacts of COVID-19 has had on their own businesses. Some of the themes that have arisen include:
The responses received showed that the majority of women have been affected by the pandemic, with many businesses needing to close. One respondent stated:
“My business has ‘fallen off the edge of a cliff’ and I have furloughed myself.”
The impacts for women whose businesses have suffered under the pandemic are varied, with several women stating that their income has been dramatically reduced and they’re unsure what the future holds.
One respondent stated:
“I had to stop working mid-March. It has been tough, not just financially, but emotionally too. I have had to apply for Universal Credit which is upsetting as I was getting to the point that I was reaching the point where I wasn’t needing benefits for much longer.”
Many women have assumed full caring responsibilities for young children, along with having to teach them from home. Several of those children have additional needs, resulting in the women being unable to work on their own business, if it is still active.
The pressures of taking on a domestic role, with often the male partner working full time from home.
One respondent stated:
“[My business has] totally stalled since I am now trying to home-school children. I’m not making anything…I don’t have the energy to work on online selling.”
Many women report feelings of overwhelm, with tiredness and worry impacting them on a day-to-day basis. Lots have reported being proactive in dealing with these feelings, and trying to prioritise self-care, through yoga, meditation and other methods.
Maintaining support for our women
Our plan for prioritising the women from our network has worked well so far – the women appreciate that we have stayed around to help them stay focussed and motivated during a tough time. The weekly virtual drop-in sessions have become weekly goal-setting and check-in sessions. Keeping in touch and helping to keep women buoyant has become our priority.
We have even added new programmes: a daily 10-minute neck and shoulder exercise session live on our Facebook page; weekly Monday morning workshops to help women start the week well, prioritise and stay focussed; and we have even launched a women and leadership course.
However, we are also very concerned by what we are seeing and hearing from some of the women who use our services.
We already know women are hit hardest by poverty.
There is still an assumption that this country is one of happy, nuclear families.
The reality is some women and children are now in lockdown with abusive and violent partners and some women are having to live on next to no income. One woman who has been self-employed for just over a year, not only has to wait until June for her self-employment support payment, but also expects to only get £95 a month. She is a single mum.
The hardest thing for us to see is women unable to participate. Women with young children on our employment skills course had to immediately drop-out.
And women running businesses are unable to give attention to their enterprise when they have caring responsibilities. We fully understand that keeping safe is priority and we are totally reinforcing that message. But what it means in real terms, is that small businesses led by women with caring responsibilities will fall behind those run by men, and that women are carrying that responsibility even when they have a male partner at home furloughed, or also self-employed.
We talk a lot about women doing the double shift – running a business and a home. But this situation has really demonstrated that domestic responsibilities are not shared equally, even when they can be.
The outcome of that is women cannot attend to their business, or take part in the many business support sessions being delivered via Zoom.
We are guilty of that too. We have a number of sessions running at 12.30 . It’s normally not a problem, but in these times of all children being home-schooled, it’s now the children’s lunch break. We are aware now and have made changes, but this situation is not being heard at all by business support leaders – because it’s just another ‘women’s issue’.
What are the consequences of ignoring this?
While the business support world is all about getting the economy restarted, post-COVID19. There is no sense of how many businesses are run by women. The impact on local economies and individual families who once again find themselves struggling on low incomes is going to be huge. We would like to see national statistics on the business impacts on women from COVID-19, but it’s unlikely there will be any.
Post-lockdown, we absolutely must place great weight on creating a level playing field for women. Extra financial support should be prioritised for women running small businesses, on a local and national recovery agenda, because these women have had the critical jobs of caring for and educating our children, caring for the elderly and running homes at the expense of their own businesses.
It’s heart-breaking. So many women were just getting into their stride, building businesses on their own terms, using their skills and gaining confidence.
We can no longer say we are planning for economic recovery without planning for economic equality.
We will recover, but once again, it will be done with women having one hand tied behind them.
My experience of being a woman in business during Covid-19 pandemic
My name is Amanda Gallagher and I am the owner of Tinbox Angel, which is a micro-manufacturer of handbags and accessories.
In January 2016, I joined the first cohort of women who had applied for a place in The Growing Club. The Growing Club is a CIC organisation helping women run and grow their businesses to their full potential. It was an exciting time for my business, and I underestimated the impact that joining this group would have on my future success.
After attending a seminar where Jane Binnion (founder of the GC) presented the pros and cons of social media at my son’s high school, I was suitably impressed and decided to look her up and booked her for some Facebook training for my business. After knowing more about my business, Jane suggested I attend the taster session for a new support group she was hoping to create, for women in small businesses.
I was a little reluctant to go and thought ‘not another networking event’ but something resonated with me. I went along, nervously to the taster session. I was warmly greeted and met other women, some with ideas for new businesses and some with businesses more established than my own. All the women were so friendly and helpful and for once, I didn’t like a fish out of water, there was no competitiveness or underlying aim to this group, it was simply to help women like me achieve their potential.
It has been over four years since I attended this initial meeting, and subsequent monthly training group which developed from that first session, and as a result, my business is so different to how it was then. I regularly attend other training through The Growing Club, and there is always something of interest on offer. Also, I meet my peer group and trainer from the original cohort regularly to discuss any issues we have with our businesses. Jane regularly mentors me, especially when she can see my focus is slipping. This peer group has been invaluable to me and I have a deep affection for every single one of these women, and I have no doubt that without the support The Growing Glub gave us in the early stages, many of these wonderful businesses would not be around today.
After about three months of joining The Growing Club, the realisation hit me like a thunderbolt that my business didn’t need to be a passive income and it could actually support my family and potentially provide employment for other people. The Growing Club had started to give me the tools and the ambition to think big and took me completely out of my comfort zone. It also supported me to ensure these thoughts were achievable and not just dreams.
Suddenly my mindset changed. I had to look at why my business wasn’t creating me any income, never mind any profit, and at this point, I had to change the entire way I was operating.
The hardest thing and still is today is having to say no to people. I found early on in my journey, that making one-off designs for people was never going to work and neither was some of the products I had enjoyed making for so long. I had to look at simplifying my whole business.
I invested heavily in someone to help me with my marketing and a website, bought some industrial equipment, stopped doing the one-off designs, and concentrated on my range of products that I could produce quickly and effectively. My business was no longer a small cottage industry, selling at school fairs: I was sending products across the country and further afield.
The changes I have had to make haven’t always proved popular with my customers, and I have lost quite of few of them from my early years; many who liked to set me challenges for little or no reward, and I am glad that I have freed myself from the hold of that this kind of business had over me. They were stopping me developing my business any further.
I decided never to discuss my business with anyone other than my ‘cheerleaders’. All of my Growing Club peers are my ‘cheerleaders’: we are travelling the same paths. I have learnt so much from being too open, people always have an opinion or an idea, so I politely listen and smile and usually say, oh I must try that when I am quiet.
I have learnt to believe in myself and love what I do. Now and then, I say to myself, “Wow you are so good at this!”. This is not something I would ever have done a few years ago, not even 12 months ago. The imposter in me still rears her ugly head now and then, but I know when she does, I simply create a new design or read my reviews. It knocks her right off her perch!
I know people look at me, and think ‘who does she think she is?’ or ‘she wouldn’t have got where she was without her early customers’, but in my heart of hearts, I know I deserve to be here and it has been sheer hard work that has got me here today.
I would say I am still on a huge learning curve and if my business was a mountain, I’m probably only half the way up the steep incline, but I can see the summit and what it is going to look like when I get there. I have no doubt that without the support from The Growing Club I would not be at this stage and probably still making aprons for school fairs. I have had some really tough times personally and professionally over the past few years, and since having The Growing Club in my life, I know I have a lifeline, and I boy have used it, especially recently during the Covid-19 pandemic.
My business experienced amazing growth over the past three years and since moving to Lancaster City Centre in September, orders have been consistent and I was starting to considering how I could take it to the next level and possibly look at employing someone to help me. I was so busy and my business was consuming my every waking moment of my life.
My turnover had tripled from the previous year and I was trying my best to control the growth and also ensure I could still provide the level service people had come to expect from me. January sales came and went, and February is notoriously a quiet month, and I was looking forward to time to breathe before Spring orders came along.
This year, however, it didn’t happen. The internet orders didn’t arrive, Lancaster town centre was deadly quiet and customers were no longer popping in. It was a different story less than three weeks previously, where some days I had not managed to produce any products for people calling in placing orders.
I had no orders. I kept saying, it’ll come next week, but it didn’t. People were watching the news and the reports about Covid-19 and were worried witless about their livelihoods and wellbeing. The lockdown, although we knew it was coming, was such a shock.
The night of the announcement, I travelled to my workshop and loaded up my car with materials and equipment. This wasn’t going to be a problem for me, I had worked from home until six months previously – I would just have to turn the clock back, but this proved impossible. My large workbenches and heavy industrial equipment could not be taken home. My suppliers were closing down, one-by-one, the orders weren’t coming in, so I decided to give in to the lockdown, stay home and listen for guidance from the government.
All the time we are listening daily to the death rate going up, this virus was coming and no one was immune. Who can blame anyone for not feeling like a leather handbag was what they needed? My finances had been shot to pieces too. I couldn’t expect people to behave differently than myself.
After a difficult six months – the closure of my husband’s business coincided with my business moving into premises – my anxiety was at an all-time high and our finances were so stretched. This was sure to put the nail in the coffin on all my hopes and dreams.
Important announcements were made early on, that was going to change our situation, and for that, I am so grateful. They were allowing self-employed people to register for Universal Credits and also removing the minimum income floor for people, which was a huge relief for my family. Without this, I have no doubt I could not feed my family.
The government also insisted mortgage companies allowed three months’ holiday for people, another massive help for our household. In addition to this, because my business had rates relief on the business premises, I was eligible for the £10,000 grant. I applied for it, and never for one minute thought I would get it. Who had ever heard of the government giving this kind of money away? It was just unthinkable. It was at that point that I started to worry, but the £10,000 landed. I am grateful to the local council for being so proactive distributing this.
I have been so grateful for so much online assistance providing help in the form of training, mentoring, meditation, wellbeing, motivational help and peer groups. The Growing Club has been exceptional in the support they have offered. Isolation would have been a lonely place without all this help available and I will never forget the organisations and people who are providing these services I am using daily to help me get through it.
My son was doing his A-Levels and things may have changed for his future regarding awarded grades due to cancelled exams, which could affect his university choice. My daughter is in year 10 – another key year. I’m grateful my children are older, therefore the home-schooling hasn’t been a problem. We have a nice garden too, so isolation hasn’t been an issue, and we live next to the coast, so exercise has been a pleasure. We have enjoyed our time together. I feel blessed.
I know I will come back stronger than ever after having this time to concentrate on the engine room of my business and I am so grateful for the financial assistance I have been awarded. It’s only a short-term fix and I will have to work so hard to get back to where I was before the virus struck. I fear this will take years rather than months, but I know I have been one of the lucky ones.
Half of businesses are just one payroll away from cashflow disaster and it has made me realise that it’s so important to have a contingency plan in place. We have already lost some great British companies before Covid-19 and I know we will lose more before we come out of this.
We are all human and we all need help sometimes. In this instance, most of us have needed help and for once, I think we will be better people for it. If only so many people hadn’t had to lose their lives during this crisis.
2020 is a year never to be forgotten.
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